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Privacy Policy

1. Introduction and contact details of the responsible party

Arlberg Club House GmbH
Village 2, 6764 Lech
Tel: +43 5583 2134 44
Email: hello@arlbergclubhouse.com

ACH Retail GmbH
Village 2, 6764 Lech
Tel: +43 5583 2134 500
Email: shop@arlbergclubhouse.com

(The two companies jointly operate the website and are jointly responsible within the meaning of the GDPR.)

2. General information on data processing

The protection of your personal data is of particular importance to us. We process your data exclusively on the basis of the legal provisions (GDPR, TKG 2003).

This privacy policy informs you about the most important aspects of data processing within the framework of our website and our online shop.

3. Hosting and platform: Shopify

Our online shop is operated via the platform Shopify International Ltd., Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland.

Shopify provides us with the e-commerce platform through which we sell our products.

Shopify stores your personal data on secure servers, some of which are located in Canada and the United States (USA).

Canada is considered a safe third country according to the adequacy decision of the EU Commission.

When data is transferred to the USA, this is done on the basis of EU Standard Contractual Clauses (SCCs) in accordance with Art. 46 GDPR.

For more information, please see the Shopify privacy policy: https://www.shopify.com/de/legal/datenschutz

4. Collection and processing of personal data

We only collect personal data if you voluntarily provide it to us as part of your order, contact request, or newsletter registration.

The data processed includes, in particular:

  • Name, billing and shipping address
  • Email address and telephone number
  • Payment information
  • Order history
  • IP address and technical data (when using the shop)

Data processing is carried out to fulfill the purchase contract in accordance with Art. 6 para. 1 lit. b GDPR or on the basis of your consent (Art. 6 para. 1 lit. a GDPR).

5. Payment service providers

We use various payment service providers to process your order.

Depending on the chosen payment method, the necessary payment data will be transmitted to the respective provider.

Shopify Payments / Stripe
If you pay with Shopify Payments, payment processing is handled by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland.

Details regarding data processing can be found at: https://stripe.com/de/privacy

PayPal
Payments via PayPal are processed through PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg.

Privacy notice: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Klarna
By selecting “Klarna”, your data will be transferred to Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden.

Privacy notice: https://www.klarna.com/de/datenschutz/

6. Newsletter (Klaviyo)

When you subscribe to our newsletter, we use your email address to keep you regularly informed about products and offers.

Shipping is handled by Klaviyo Inc., 125 Summer St, Boston, MA 02110, USA.

Data transfers to the USA are based on Standard Contractual Clauses (SCCs).

You can withdraw your consent at any time via the unsubscribe link in the newsletter or by email to hello@arlbergclubhouse.com .

7. Contact form

When you use the contact form on our website, your data (name, email address, message) will be processed to handle your request.

The legal basis is Art. 6 para. 1 lit. b GDPR (pre-contractual measures) or Art. 6 para. 1 lit. a GDPR (consent).

8. Cookies & Tracking

Our website uses cookies to facilitate use and to enable statistical analysis.

You can disable cookies at any time in your browser settings.

Further information about the cookies used can be found in the cookie banner (consent tool) that is displayed on your first visit.

9. Data transfer and order processing

When you subscribe to our newsletter, we use your email address to keep you regularly informed about products and offers.

Shipping is handled by Klaviyo Inc., 125 Summer St, Boston, MA 02110, USA.

Data transfers to the USA are based on Standard Contractual Clauses (SCCs).

You can withdraw your consent at any time via the unsubscribe link in the newsletter or by email to hello@arlbergclubhouse.com .

10. Storage duration

We only store personal data for as long as is necessary to fulfill the respective purposes or as long as statutory retention periods exist (e.g. 7 years for invoice data according to Austrian tax law).

11. Your rights

You have the right to:

  • Information about your stored data (Art. 15 GDPR)
  • Correction of inaccurate data (Art. 16 GDPR)
  • Erasure (“right to be forgotten”, Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Right to object to certain processing activities (Art. 21 GDPR)

If you believe that the processing of your data violates data protection law, you can contact the data protection authority.

In Austria:
Austrian Data Protection Authority
Barichgasse 40–42, 1030 Vienna
Email: dsb@dsb.gv.at

12. Changes to this Privacy Policy

We reserve the right to update this privacy policy in the event of changes to our data processing or legal requirements.

The latest version is always available on our website.

As of: November 2025